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At this moment, we deliver our flight cases to mainland EU (without islands) and mainland UK (without islands). New delivery zones are added constantly, so if your zone is not covered yet, we are working on adding it.
All of our orders are dispatched using a courier and can be tracked using a unique consignment number emailed to you at the time of dispatch. The selection of courier is based on size, weight and destination of the order.
Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.
All manufactured flight cases are wrapped in clear or black shrink film only. Extra packaging is available on request and may incur additional costs. Please let us know about your extra packaging requests using the order comments box available at the time of placing the order. The seller cannot be held responsible for slight superficial scratches or any similar marks that could nonetheless and exceptionally be inflicted during transport. Indeed, the goods concerned are future "transport material".
The delivery time varies between 1 - 10 working days, depending on the destination country. The delivery time starts after the production or procurement time which is stated for each product in the description page.
Customers are required to check all products and packages before signing for acceptance of the parcel. Should there be any sign of damage to the packaging or the contents, the customer should either refuse the delivery or sign the parcel as "damaged". Any uncertainty should result in the parcel being signed for as "damaged". If the parcel looks acceptable externally, but the customer believes that there may be damage internally, the parcel should be signed for "damaged".
Please check over the parcel while the driver waits. If the driver refuses to wait while you open the parcel, please write "driver refused to wait" on the proof of delivery.
When signing for the parcel on the proof of delivery, you are confirming that the parcel has arrived in an acceptable condition. Any subsequent claim on the basis of the products being damaged will be disregarded by both the courier and the Seller.
If the customer refuses to receive the package, is not present at the destination or does not respond to the carrier's contact attempts, the package will be returned to us at the customer's expense. The cost of the return may be higher than the one paid for the delivery of the package. The cost of the return will be deducted from the price paid by the customer and the difference will be refunded. As a result of the refund of the difference, the products will become our property, the customer no longer having any ownership rights over them. If the customer wants a new delivery attempt, this involves a new delivery cost that may be higher than the one initially paid. The cost will be communicated to the customer and the new delivery will be made only after his payment. If the payment has already been refunded and the customer wants a new delivery, both the price of the product and the price of the transport must be paid. If the product was bought during a promotion that has ended, the price that must be paid is the one displayed on that date on our store.
We provide a 14 day return policy for most new, unopened items, starting from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered. The customer will pay the shipping costs for returning the products, unless the return is a result of our error (the customer received an incorrect or defective item, etc.). Photographic proof must be provided to validate our error.
It is the customer's responsibility to return goods in good condition with all packaging intact. If goods are returned that cannot be resold as "brand new", the customer will only receive a partial refund.
The Seller will reimburse any payments received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by the Seller) without delay, but no later than 14 days after the day on which we receive the notice of return from the customer. The Seller will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods.
No refunds will be accepted for products which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications (custom built flight cases). If the return is the result of our fault, we will cover all the returning costs and have a new case dispatched within an agreed time with the customer.
The Seller can not exchange products. The customer has to return the product and create a new order for the replacement product.
The customer has to notify the Seller about the return by clicking the "Refund" link available in the "My Account" page, under "My Orders" section. All returns must be authorised by the Seller. Failure to gain authorisation will result in a handling fee being incurred.
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